# Server Upgrade, Remote Desktop Auth Fix

The document is intended to be followed only by FVC staff/vendors who have already completed the Server Upgrade instructions, linked [here](https://bookstack.reinmuthconsulting.com/books/microsoft-remote-desktop-old-server-to-new-server/page/server-upgrade).

To ease the transition we've kept the password the same across both servers, but the username can change a bit.  If you see a message stating `The User Account Did Not Work` cancel the connection request.  We will edit the single account to work on both servers.
<p>
Continue with this process only if you have authentication issues.
 
  - Microsoft Remote Desktop should already be open.
<p> 
  
  - Select the `Microsoft Remote Desktop` menu, then `Preferences`:
  
[![remote_desktop-preferences.png](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/scaled-1680-/bbvvtShCrWYTYzvw-remote-desktop-preferences.png)](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/bbvvtShCrWYTYzvw-remote-desktop-preferences.png)
<p> 
  
  - Switch to the `User Accounts` tab and locate the `Username` field.  Obviously replace Mark's name with your own, generally lower case only.
<p> 
  
  - Change from `FVC\username` to `username@ad.foleyvisioncenter.com`.
  
		- e.g. `FVC\mark` to `mark@ad.foleyvisioncenter.com`.
Make sure you use **ad**.foleyvisioncenter.com and not just foleyvisioncenter.com!  The AD stands for Active Directory.
<p>This new username will work with both old and new servers.
  
Here's what an old/incorrect entry looks like:
[![remote_desktop-user_account-OLD.png](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/scaled-1680-/UErKlqOJT26ZMdMk-remote-desktop-user-account-old.png)](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/UErKlqOJT26ZMdMk-remote-desktop-user-account-old.png)
  
And here's a new/corrected entry:
[![remote_desktop-user_account-NEW.png](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/scaled-1680-/18KfSmdm6LwSNMGv-remote-desktop-user-account-new.png)](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/18KfSmdm6LwSNMGv-remote-desktop-user-account-new.png)

  
  - `Friendly name` can stay the same.
<p> 
  
  - Close the `Preferences` window and test the new connection.
  <p> 
  
  - If you are still running into error messages, return to the main Server Upgrade instructions linked at the top of this page and look at the other troubleshooting options.