Server Upgrade, Remote Desktop Connection Fix

The document is intended to be followed only by FVC staff/vendors who have already completed the Server Upgrade instructions, linked here.

Continue with this process only if you have connection issues. Examples are hanging at Initiating Connection or receiving the Unable to connect message.

If you are remote/offsite, your VPN must be connected for anything to work. At this time a general rule is that if you can't connect to the old server, you will not be able to connect to the new server.

This guide will feel a bit technical. Do not hesitate to ask for help.

• Open the Terminal application, in /Applications/Utilities/. It's fine to use Spotlight to open Terminal.

• Copy and paste the following line:

echo "10.22.62.8    fvcvm4.ad.foleyvisioncenter.com" | sudo tee -a /etc/hosts

If you receive zsh: permission denied: /etc/hosts then proceed with this section, otherwise skip to just below the next horizontal divider line.

• Head up to the Apple menu -> System Preferences -> View menu -> Security & Privacy -> click the padlock in the lower left hand corner of the window.
• Enter your macOS user/pass. If you cannot unlock this pane, stop here and contact Brandon or Mark.
• Switch to the Full Disk Access from the list on the left. Click + on the right hand side, navigate to /Applications/Utilities and select Terminal -> click Open.
• If prompted, go ahead and select Quit Now, then relaunch Terminal.
• Retry the full copy and paste from above that starts with "sudo echo..."

• Microsoft Remote Desktop should already be open.

• Try to open the new server connection.

• If you are still running into error messages, return to the main Server Upgrade instructions linked at the top of this page and look at the other troubleshooting options.