# Server Upgrade

April 2022

This guide covers how to get you connected to the new server at FVC.  We will use an existing entry for the old server, duplicate & customize the new entry, then test the connection.

To get us to a starting point, log into your computer and open the Microsoft Remote Desktop application.  The icon looks like this:<p>
  [![microsoft_remote_desktop_icon.png](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/scaled-1680-/iQSRmT70BweHJat2-microsoft-remote-desktop-icon.png)](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/iQSRmT70BweHJat2-microsoft-remote-desktop-icon.png)
  <p>


   - With Microsoft Remote Desktop open you will now see either connection entries in icon view or list view.  Select the one you usually connect with.  Name will probably be `OfficeMate` or `fvcvm2`.  Right-click (or control+left-click) the entry and select Duplicate:
    [![contextual_menu-duplicate.png](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/scaled-1680-/AJhMFW9MoLTIkTUM-contextual-menu-duplicate.png)](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/AJhMFW9MoLTIkTUM-contextual-menu-duplicate.png)
<p>    
	
  - You'll have two identical entries.  Right-click (or control+left-click) one of them - doesn't matter which one - and choose `Edit`.
<p> 
  
  - Change the `PC name` from `fvcvm2.ad.foleyvisioncenter.com` to `fvcvm4.ad.foleyvisioncenter.com`
<p> 
  
  - Change the `Friendly name` to `fvcvm4` and click Save.  If another name makes more sense to you, this `Friendly name` field can be modified, but please make some reference to fvcvm4 or "new server" or something like that.  Or rename the old server to say "old."  Should look very similar/identical to this:
  [![remote_desktop-edit_pc.png](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/scaled-1680-/kospKKkfriuD489p-remote-desktop-edit-pc.png)](https://bookstack.reinmuthconsulting.com/uploads/images/gallery/2022-04/kospKKkfriuD489p-remote-desktop-edit-pc.png)
<p> 
  
  - Try double clicking the new entry.  Best case, you're done!  If you see **any** kind of error message please see the notes below.  You may have to follow one or more of them to get fully connected.
<br>
<br>
<br>
Not working?  The problem is almost certainly one of two issues.
1) Auth (user/pass) doesn't work.  To ease the transition we've kept the password the same across both servers, but the username can change a bit.If you see a message stating `The User Account Did Not Work` cancel the connection request.  We will edit the single account to work on both servers.  [Auth solution linked here](https://bookstack.reinmuthconsulting.com/books/microsoft-remote-desktop-old-server-to-new-server/page/server-upgrade-remote-desktop-auth-fix).
<p>
  
2) Computer can't find the new server.  Solution [linked here](https://bookstack.reinmuthconsulting.com/books/microsoft-remote-desktop-old-server-to-new-server/page/server-upgrade-remote-desktop-connection-fix).  Though, make sure your VPN is connected if you're remote.
  
---
  
If neither of the solutions work or you've reached the end of what you're willing to do, please reach out to Mark or Brandon for help, we are happy to help!