Telzio - Transferring Calls

Official guide located here:
https://telzio.com/support/transferring-calls

Quick reference guide of the transfer types:

Attended Transfer

An attended transfer is when you speak to the other User before transferring a call to them.

Warm Transfer

A warm transfer is similar to an attended transfer, but allows a warm introduction that includes the caller, the callee, and the person to whom the call is being transferred. This is essentially the same as a three way call until you hang up.

Transfer to Voicemail

You can send a call directly to a user’s voicemail.

Transfer to a Phone Number

You can transfer a call to a non-Telzio phone number the same way as a blind or attended transfer. Instead of dialing the extension, dial the phone number where you want to transfer the call.

In practice, the most important thing to know is that you must be within the Telzio app. Internet phone applications can integrate with the native phone systems, which is great for convenience! Means it will ring even if the internet phone app isn't open, but also only gives basic functionality.

Here's an example, I used my phone to simulate a call into the office line. This is the most likely way you'll receive a call - unless you actually happen to have the Telzio iPhone/Android app open!

Notice - there are no transfer buttons. Now if I tap the Telzio button, here's what I see:

Tapping either transfer or att. transfer brings up this screen:

In this case I did a blind transfer to a test user at extension 1080.