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May 2022 update: RC now has CU access directly. Future updates will be done directly in CU via these links, and not here: User Guide Extension list Dana has requested the contact information be kept up to date on the primary file server as well. Backgro...

Form prep Clients fill out forms. Some are completely filled out - 99% done online, but some of these are via iPads loaned out from the counter during check-in, if clients haven't checked in ahead of time. 1% manually in person (should have been completed b...

Official guide located here:https://telzio.com/support/transferring-calls Quick reference guide of the transfer types, with examples: Attended Transfer An attended transfer is when you speak to the other User before transferring a call to them. att. transf...

Overview Working with video creates a tremendous amount of data. In order to avoid ever-increasing costs for fast, redundant, and fully backed up servers, raw footage is archived so that only the project files and the current footage need to be supported (fa...

Overview This how-to covers the creation of a new Turell Group client who has a restricted view i.e. cannot see all Turell Group content, including content of other TG Clients. Establish Client Name for use by the filter Login: https://resourcespace.turel...

April 2022 This guide covers how to get you connected to the new server at FVC. We will use an existing entry for the old server, duplicate & customize the new entry, then test the connection. To get us to a starting point, log into your computer and open t...

The document is intended to be followed only by FVC staff/vendors who have already completed the Server Upgrade instructions, linked here. To ease the transition we've kept the password the same across both servers, but the username can change a bit. If you ...

The document is intended to be followed only by FVC staff/vendors who have already completed the Server Upgrade instructions, linked here. Continue with this process only if you have connection issues. Examples are hanging at Initiating Connection or receivin...

Installing 1Password app using the Self-Service app Mosyle is a mobile device management system that allows us to deploy apps to managed devices without using Apple's Mac App Store. It's like a smaller "app store" that we curate to make installation easier. T...

Step 1: Visit the Webpage Enter this link on your Android phone: https://1password.com/downloads/android/ Step 2: Tap the Blue Button Tap on the blue "Download 1Password for Android" button. It will send you to the Google Play store. Step 3: Tap the Green Butt...

Step 1: Visit the webpage Click here: https://1password.com/downloads/browser-extension/#browsers Step 2: Select Firefox Click on the "Install" button under the icon corresponding to the web browser you are using at the moment. In this instance, Firefox. ...

Step 1: Visit this webpage https://1password.com/downloads/browser-extension/#browsers Step 2: Select Chrome Click on the "Install" button under the icon corresponding to the web browser you are using at the moment. Step 3: Add the 1Password icon to your b...

All passwords should be stored in 1Password, a flexible password manager available on all supported systems. The app on each system gives you access to all your passwords — and other important credentials — quickly and securely. Your account with 1Password al...

Understanding Vaults A crucial concept within the 1Password app is the Vault. A Vault is a container for all the Items which record credentials and secret information. Your account can have access to multiple vaults at a time, even one's owned or shared by ano...

Before Reading... 2FA & MFA are advanced level concepts. If you haven't learned how to use 1Password effectively or are still struggling to be confident using it, do not read this section yet. We would advise spending more time with 1Password until you've gain...

Password Generation When creating passwords we recommend using these settings: Type: Memorable Password Words: 4 Separator: Numbers and Symbols Capitalize: ✅ Full Words: ✅ Creating New Passwords Generally, It's a good idea to have at le...

Step 1: Visit the webpage (App Store) Enter this link on your device: https://apps.apple.com/us/app/1password-password-manager/id1511601750 You may be prompted to Open this page in the "App Store" and that is OK. Just hit Open. If there is no prompt, you shoul...

This guide covers how to connect to TWIN with an iPad. If your iPad is not in the office, you must connect to the VPN first. • Click on the Files app • Click on the three dots circled here: (You might have to search for the Files app.) • Connect to Server ...